Effective date: [01/09/2023] Last modified: [28/09/2023]
(“PetMyPal”, “we” or “our”), recognizes the importance of your personal
how we use and disclose your information when you make it available to us.
collection and usage for the website located at PetMyPal.com
(the “Website”) and the mobile application called “PetMyPal”
(the “App”) (collectively, the “Websites”), content, and all other products
and services including but not limited to all social media services, email,
phone, chat, and video chat provided thereon (the “Service”).
By using or accessing the Websites and the Service, you signify your
PARTICIPATE IN OUR SERVICES.
include the following explanations:
- The information we collect and why we collect it;
- How we use that information;
- How we share information; and
- The choices we offer.
Personally Identifiable Information That We Collect:
We may ask you for, or you may voluntarily submit, personally identifiable
information when you are using the Service. The personally identifiable
information which you may provide to us could include, but is not limited
- Your name
- Your contact information (including, without limitation, address, phone
number and email address)
- Your payment information
- Other personal information
For Vets and Vet Techs – we collect the following information when you
subscribe to our telehealth service (Vet-Chat). This information largely
consists of business contact information, which may not constitute
“Personal Information” under applicable privacy laws:
- first and last names
- veterinary license information
- veterinary clinic information
- business mailing address
- business website address
- business email address(es)
- business phone number(s)
- mobile phone number
- banking information, for deposit of patient consultation fees
Data Deletion Request Policy:
You can delete your PetMyPal app profile and data in the account settings
on the app. You can also request the deletion of your data from PetMyPal by
sending us an email to [email protected]
We will go forward with your data deletion as soon as possible.
Please note that even after carrying out the deletion process it might take
some time until the procedure is fully complete.
Non-Personal Or Aggregate Information That We Collect:
When you access our Service, we may automatically collect non-personally
identifiable information from you, such as IP host address, web pages
viewed, browser type, operating system, referring service, search
information, device type, page views, usage and browsing habits on the
Service and similar data. We may also aggregate demographic information
collected from our users (such as the number of users in a particular
geographical location) in a manner which does not identify any one
individual. We may also aggregate information collected offline in
connection with the Service, obtain non-personally identifiable information
from third party sources and develop aggregate information by anonymizing
previously collected personally identifiable information.
It is possible at times when collecting non-personally identifiable
information through automatic means that we may unintentionally collect or
receive personally identifiable information that is mixed in with the
non-personally identifiable information. While we will make reasonable
efforts to prevent such incidental data collection, the possibility still
exists. If you believe that we have inadvertently collected your personal
information, please notify us at [email protected]
We will only use your personally identifiable information as described
below, unless you have specifically consented to another type of use,
either at the time the personally identifiable information is collected
from you or through some other form of consent from you or notification to
We may share your personally identifiable information collected in
connection with providing the Service.
We may use your personally identifiable information to respond to your
inquires or requests.
We may use your personally identifiable information to send you emails from
time to time about our services, but we will not provide your personally
identifiable information to third parties for them to contact you directly
We may share your personally identifiable information with third parties
(collectively, the “Third Party Vendors”) to further the purpose for which
you provided such information to us. For example, we may share your
information with our payment processor (Stripe) for the purpose of
processing your payments, or with MailChimp, for the purpose of sending
emails. We urge you to read the privacy practices of all of our Third Party
Vendors before submitting any personally identifiable information through
We may disclose personally identifiable information as required by law or
We may disclose personally identifiable information to investigate
suspected fraud, harassment or other violations of any law, rule or
regulation, or the terms or policies for our services or our sponsors.
We may transfer your personally identifiable information in connection with
the sale or merger or change of control of PetMyPal or the division
responsible for the services with which your personally identifiable
information is associated.
We may share your personally identifiable information with an affiliate of
PetMyPal who is in the same corporate family as us as long as their privacy
practices are substantially similar to ours.
Non-personally identifiable or aggregate information may be used by us for
any purposes permitted by law and may be shared with any number of parties,
provided that such information shall not specifically identify you.
Automatically Collected Information:
When you access the Service or open one of our HTML emails, we may
automatically record certain information from your system by using cookies
and other types of tracking technologies.
This “automatically collected” information may include Internet Protocol
address (“IP Address”). a unique user ID, device type, device identifiers,
browser types and language, referring and exit pages, platform type,
version of software installed, system type, the content and pages that you
access on the Service, the number of clicks, the amount of time spent on
pages, the dates and times that you visit the Service, and other similar
information. Depending on the law of your country of residence, your IP
address may legally be considered personally identifiable information.
The security of your personally identifiable information is very important
to us. When we collect your personally identifiable information online, we
use reasonable efforts to protect it from unauthorized access. However, due
to the inherent open nature of the Internet, we cannot guarantee that your
personally identifiable information will be completely free from
unauthorized access by third parties such as hackers and your use of our
Service demonstrates your assumption of this risk. We have put in place
reasonable physical, electronic, and managerial procedures to safeguard the
information we collect. Only those employees who need access to your
information in order to perform their duties are authorized to have access
to your personally identifiable information. For more information on
protecting your privacy, please visit www.ftc.gov/privacy.
Your Disclosures In Blogs And Other Social Media:
You should be aware that personally identifiable information which you
voluntarily include and transmit online on the Service or in a publicly
accessible blog, chat room, social media platform or otherwise online, or
that you share in an open forum such as an in-person panel or survey, may
be viewed and used by others without any restrictions. We are unable to
control such uses of your personally identifiable information, and by using
the Service or any other online services you assume the risk that the
personally identifiable information provided by you may be viewed and used
by third parties for any number of purposes.
If you login to the Websites and/or Service through your Facebook, Apple,
Google or Twitter accounts, connect to a third party service such as
Facebook or Twitter through an icon or link on the Service or otherwise
link your PetMyPal account with a third party service, we may share the
contents of your post and associated information (such as your user name,
the fact that your connection originated from the Service, and other
relevant usage and diagnostic information) with such third party.
With your one-time consent, we may also send information about the content
you watch and your activities on the Service to such third parties. Once
such information is shared, the use of your information will be subject to
Protection for Children:
We generally do not collect personally identifiable information from
children under the age of 13. If at any time in the future we plan to
collect personally identifiable information from children under 13, such
collection and use, to the extent applicable, shall, when required, be done
in compliance with the Children’s Online Privacy Protection Act (“COPPA”)
and appropriate consent from the child’s parent or guardian will be sought
where required by COPPA. When we become aware that personally identifiable
information from a child under 13 has been collected without such child’s
parent or guardian’s consent, we will use all reasonable efforts to delete
such information from our database.
As a convenience to you, we may provide links to third-party Services from
within our Service. We are not responsible for the privacy practices or
content of these third-party sites. When you link away from our Service,
you do so at your own risk.
We reserve the right, at our discretion, to change, modify, add, or remove
the future we plan to use personally identifiable information in a way that
information with more third parties, we will post such changes here and
provide you the opportunity to opt-out of such differing uses. Your
continued use of the Service and our services following the posting of any
All unsubscribe or opt-out requests may be made by clicking the unsubscribe
link at the bottom of our emails. We will process your request within a
reasonable time after receipt. However, we are not responsible for, and in
some cases we are incapable of, removing your personally identifiable
information from the lists of any third party who has previously been
consent. You should contact such third parties directly. If you would like
to update or correct any personally identifiable information that you have
provided to us, please email us at [email protected]
and once we confirm
your information, we will update such information within a reasonable
amount of time.
Communications with PetMyPal:
By providing your email address, phone number, and/or social media
information (collectively the “Channels”) to us, you expressly consent to
receive communications from us. We may use the Channels to communicate with
you, to send information that you have requested or to send information
about other products or services developed or provided by us or our
business partners, provided that, we will not give your contact information
to another party to promote their products or services directly to you
By providing your phone number to us, you expressly consent to receive
phone calls and/or text messages from us. We will not give your phone
number to another party to promote their products or services directly to
Any phone calls and/or text messages delivered to your phone or device may
cause you to incur extra data, text messaging, or other charges from your
wireless carrier. MESSAGE AND DATA RATES MAY APPLY. You are solely
responsible for any carrier charges incurred as a result of phone and/or
text communications from PetMyPal.
By downloading the Websites, you consent to receiving push notifications.
You may change your preferences in your device’s settings.
Any communication or material you transmit to us by email or otherwise,
including any data, questions, comments, suggestions, or the like is, and
will be treated as, non-confidential and nonproprietary. Except to the
post may be used by us for any purpose, including but not limited to,
reproduction, disclosure, transmission, publication, broadcast and posting.
Furthermore, you expressly agree that we are free to use any ideas,
concepts, know-how, or techniques contained in any communication you send
to us, as well as any data developed using the content of such
communication, without compensation and for any purpose whatsoever,
including but not limited to, developing, manufacturing and marketing
products and services using such information.
No Rights of Third Parties:
nor does it require disclosure of any personal information relating to
users of the Service.
located at https://PetMyPal.com/terms
incorporated into the Terms. Your use, or access, of the Service
constitutes your agreement to be bound by these provisions. IF YOU DO NOT
USE THE SERVICE.
Our servers are maintained in the United States. By using the Service, you
freely and specifically give us your consent to export your personally
identifiable information to the United States and to store and use it in
data stored in the United States may be subject to lawful requests by the
courts or law enforcement authorities in the United States.
laws of California regardless of your location. You hereby consent to the
exclusive jurisdiction of and venue in the courts located in Los Angeles
County, California, in all disputes arising out of or relating to the
For questions or concerns relating to privacy, we can be contacted at