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FAQ’s

I have purchased a domain that I no longer require. How can I cancel my domain and get a refund?

If the domain is in its moneyback period of 3 days, then you can delete the domain and get a refund. However, a deletion fee of USD 1 will be charged.

Here are the steps to delete a domain in its moneyback period:

Login to your control panel, search for the domain name that you wish to delete and proceed to the Order Details view.
Click on the 'Delete Order' link.
On the next page, confirm the deletion by clicking the Delete Order button. The domain name will be immediately deleted.

If the domain is older than 3 days, there won't be a refund for the deletion. If your domain is out of its moneyback period, then kindly contact our support team ([email protected]) to delete the domain.

What happens if I forget to renew my domain and it expires?

If you forget to renew your domain before the date of expiry, multiple use cases could apply.

Domain name is registered or renewed: Domain names can be registered or renewed for a period of 1-10 years such that they do not cross the maximum allowed period from the registration or renewal date.
Domain name expires, the beginning of renewal grace period: Once the domain expires, it enters the "Renewal Grace Period (RGP)," which is 36 days, all services associated with the domain name (eg. website, emails) will stop working. During the grace period, the domain owner can renew their domain names at any time at their regular price without penalty.
End of Renewal Grace Period, beginning of redemption period: At the end of Renewal Grace Period, the domain name enters the "queued for deletion stage" of 5 days and it is subsequently deleted by the registrar after this period ends. After this, it enters the redemption period of 30 days. During the redemption period, the domain owner can redeem their domain name by paying a redemption fee in addition to the cost of a one-year domain renewal.
Redemption period ends, pending delete: Once the 30 days of the redemption period ends, the domain name will be placed in a "pending delete" status at the registry for upto 5 days. During this time, redeeming, recovering, or renewing the domain name is impossible. The only way to get the domain back is to wait until a domain name is dropped by the registry and made available for registration.
Domain name is deleted and made available for registration: After the 5-day pending delete period, the domain name will be deleted from the registry. At this point, the domain will be available to the general public for registration on a first-come, first-serve basis. If the domain is valuable or has a lot of traffic, it will be snapped up in a few seconds after it has been dropped. The best policy is to renew your domain names for multiple years before expiration.

After the last date, your domain will go into the restoration period. If you wish to restore your domain, you may still be able to do so. A restoration fee of $138 will apply. If the domain is not restored, it will go into the Pending Delete stage, and after 5 days, it will be deleted.

What do I do if I forget to renew my domain?

We do send out multiple renewal reminders to the Registrant email address before the domain expires. There are compulsory emails that are sent out 30 days and 7 days prior to expiry. There are also optional renewal reminders sent out on every 1st, 11th, and 21st day in the last 45 days before expiry. The optional emails can be enabled or disabled within the control panel.

However, if you do forget to renew the domain, we still provide an additional 36 days renewal grace period. During this period, you will have complete control over the domain, and you can renew the domain within this time span.

You can refer to our Knowledge-Base article to renew a domain here - https://manage.get.store/kb/answer/1148.

If, due to certain circumstances, you are not able to renew the domain within the 36-day time span, then your domain will slip into the Redemption Grace Period for 30 days. Here, you will get another opportunity to safeguard your domain. You can restore your domain within this period of 30 days. Restoring a domain is costly, time-consuming, and a manual process.

You can refer to our Knowledge-Base article to renew a domain here - https://manage.get.store/kb/servlet/KBServlet/faq460.html

Can I transfer my domain name to another provider or registrar?

"Yes, you can transfer your domain name to another provider or registrar. Transfer charges will apply. Before proceeding, you are advised to first check if your domain name can be transferred:

If the domain name is less than 60 days old: If the domain name you are trying to transfer was registered less than 60 days ago, the Registry will reject the request.
If the domain name has been transferred less than 60 days ago: A domain name cannot be transferred to another Registrar within 60 days of a previous transfer.
If Theft Protection/Lock/Suspension has been applied on your domain name: If Theft Protection/Lock/Suspension has been applied on your domain name at the current Registrar, then a transfer for that domain name to another Registrar will not be allowed. You will first have to disable Theft Protection/Lock/Suspension for the domain name and then proceed with a transfer.
If Privacy Protection has been enabled on your domain name: If you have enabled it for your domain name, then you need to disable it before trying to transfer.
A domain name is in the Redemption Grace Period or the pending delete status: If the domain name is in either of these statuses, it can not be transferred.

Here are the steps to follow for a transfer: https://manage.get.store/kb/servlet/KBServlet/faq556.html

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